Ultra personalized Communication for an insurance company
The customer sought to address production challenges that were negatively impacting their overall production process.
- Gain a comprehensive understanding of the architecture of the customer's internal product to effectively address production challenges.
- Extract necessary inputs directly from SQL databases using Stored Procedures and System DSNs, streamlining the production process.
- Seamlessly integrate the CCM platform with SMS and Email Service Providers to enhance communication capabilities and improve overall efficiency.
In Numbers
- Migrated approximately 30 applications to OpenText Exstream, ensuring a smooth transition and enhanced functionality.
- Incorporated over 100 additional applications for both batch processing and real-time operations, expanding the capabilities of the system.
- Utilized Live Editors to customize the content, allowing for personalized and tailored communications.
- Designed promotional and transactional emails using containers, streamlining the creation and delivery process.
- Integrated the system with archival and Document Management Systems (DMS), facilitating efficient document storage and retrieval.
AdventSys solution offering encompassed the development of a suite of applications specifically designed to address customer challenges.
- Documents and letters were seamlessly converted to Exstream, ensuring compatibility and enhancing the overall document management process.
- Email templates were skillfully designed using containers, enabling efficient and visually appealing email communication.
- PDFs were protected through the implementation of digital signatures, ensuring document integrity and security.
- Communications were logged into an external database, allowing for easy tracking of status and providing a resending feature when necessary.
- Live Editors were implemented, empowering business users to customize content according to their specific needs.
- Reusable components were incorporated to optimize performance and enhance efficiency across the system.